Privcay Policy

Happy Holiday Travels Ltd, registered in England and Wales (“we”, “us”, “our”), is committed to protecting and respecting your privacy. This policy, alongside our Terms of Use and any other documents referred to on our website, explains how we collect, use, store, and share personal data when you use www.happyholiday.agency and any related domains. Please read this Privacy Policy carefully. Where we rely on consent for specific processing activities, you may withdraw that consent at any time. Otherwise, we process personal data where necessary for a contract, to comply with a legal obligation, or for our legitimate interests in operating and improving our services, in accordance with UK data protection law.

INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following information about you:
- Information you provide by filling in forms on our website, including when you request a quote, place an order, submit an enquiry, or request further services
- Identification and travel related information you provide to enable us to arrange travel services, such as passport details, nationality, date of birth, visa status, travel preferences, and emergency contact details where relevant
- Payment and transaction information, including records of payments made and booking details (note: card payments are processed by payment providers and we do not store full card details)
- Communications, including emails, messages, and records of calls or correspondence with us
- Technical and usage information, including IP address, device and browser information, and information about how you use our website (including through cookies or similar technologies).

USES MADE OF THE INFORMATION
Provide our services to you, including processing enquiries, arranging bookings with third party travel suppliers, taking payments, issuing confirmations, and providing customer support
- Communicate with you about your enquiry, booking, or requested services, including service updates and changes
- Comply with legal and regulatory obligations, including fraud prevention and record keeping
- Improve our website, services, and customer experience, including troubleshooting, testing, and analytics
- Send marketing communications where permitted by law and, where required, with your consent. You can opt out at any time.

DISCLOSURE OF YOUR INFORMATION
We may share your personal data where necessary with:
- Travel suppliers and organisers involved in fulfilling your booking or request (such as airlines, hotels, tour operators, cruise lines, insurers, and other service providers)
- Payment providers and fraud prevention partners to process transactions and protect against fraud
- Our professional advisers (such as accountants, insurers, solicitors) where necessary
- Regulators, law enforcement, courts, or authorities where we are required to do so by law or to protect our rights

We may also share personal data in connection with a business sale, merger, reorganisation, or transfer of assets, in which case personal data may be transferred as part of the transaction, subject to appropriate protections.

Where we share personal data, we do so only where we have a lawful basis and appropriate safeguards in place.

YOUR RIGHTS
You have rights under UK data protection law, including the right to request access to your personal data, request correction, request deletion in certain circumstances, restrict processing, object to processing (including marketing), and request data portability in certain cases. You also have the right to withdraw consent at any time where we rely on consent.

If you have a concern about how we handle your personal data, please contact us first so we can address it. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

CHANGES TO OUR PRIVACY POLICY
Any future changes to our privacy policy will be posted here. When appropriate, we'll notify you by email.

CONTACT
If you have any questions, requests, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us using the contact details shown on our website.

Last Update: 23 February 2026